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PRIVACY POLICY

Privacy Policy

Last updated: 10/30/2024

At Ionic Customs, LLC, accessible from ioniccustoms.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our Site, you consent to the practices described in this policy. If you disagree with any part of this policy, please do not use our Site.

 

1. Information We Collect

A. Personal Information

When you engage with our Site (e.g., by placing an order, subscribing to our newsletter, or contacting us), we may collect certain personal information, including:

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment details (processed securely through a third-party provider)

B. Non-Personal Information

We automatically collect non-personal data about your interaction with our website, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and duration of visit

  • Referring website or search terms

 

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you regarding orders or inquiries

  • Improve the functionality of our Site and enhance user experience

  • Send promotional materials, newsletters, or product updates (if opted-in)

  • Ensure security and prevent fraudulent transactions

  • Comply with legal obligations

 

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our business, including:

  • Payment processors

  • Shipping providers

  • Website analytics tools

  • Email marketing platforms

These third parties are bound to protect your information and only use it to perform services on our behalf.

We may also disclose personal information if required by law or in response to valid legal processes.

 

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our Site. Cookies are small data files that your browser stores on your device. They help us:

  • Recognize returning visitors

  • Track user behavior and preferences

  • Personalize content and marketing

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the website.

 

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypting sensitive information, such as payment data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

 

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You may request a copy of the personal information we hold about you.

  • Correction: You can request that we update or correct any inaccuracies in your information.

  • Deletion: You may request the deletion of your personal data, subject to certain legal limitations.

  • Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

 

7. Links to Third-Party Websites

Our website may contain links to external websites that are not operated by us. Ionic Customs, LLC is not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external sites before providing personal information.

 

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete it.

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any updates will be posted on this page with the revised "Last updated" date. Your continued use of the Site after any changes indicates acceptance of the updated policy.

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